We understand that from time-to-time things can go wrong! In the event your product is faulty, please email us within 7-days of receipt of your product so that we can arrange for a solution for you - firstname.lastname@example.org Change of mind returns and refunds are generally not accepted, however, we do encourage you to contact us to see what we can do for you. All returns of this particular nature will be at the cost of customer for return shipping.
We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through our designated Contact Us page.
If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card, bank account or Paypal account for the amount initially debited for the purchase including packaging and postage charges.