Frequently asked questions
1. How do I place an order?
Click on your chosen product, select your quantity, size and other product options as applicable. Press the "Add to Cart" button.
A mini cart will appear in the side-bar so that you may view what has been added; you can then elect to click the "continue shopping button" to add more products to your cart, or click the "checkout" button to finalise your order.
2. What are your Shipping policies?
Currently our site only accepts orders from within Australia; we will be including international shipping soon! Please email us directly using the form above, if you would like to enquire about shipping to your region (locally or internationally). You may also like to call us on 03 9456 9280
We use Couriers for
most street addresses (location dependent) and Australia Post for PO Boxes.
Freight is free for all retail orders over $100.00 Orders under $100.00 will be calculated by weight and location.
Which address can I provide?
If possible, it is best to provide:
An address where you will be present to accept delivery (E.g. Work address).
We also deliver to your home address but please keep in mind that if the receiver is not available, parcels are normally taken to the nearest post office or collection depot.
You may include instructions at the checkout for your parcel to be left at the premises,
but please note that we cannot take responsibility for lost or stolen parcels if we are instructed to leave on site. Please be sure that it is safe to leave a package on premises before requesting this.
Delivery instructions are a guide only and we cannot guarantee that any instructions provided will be followed by the delivery driver.
Yes, we do deliver to a PO BOX address via Australia Post.
Please see the table below for approximate transit times. Please be aware that this is a guide only and transit times can vary and do not include our handling time which can be 1-2 business days. If you would like an exact transit time estimate, please use our contact us page to provide us with your postcode and order ID and we can provide you with a shipping timeframe relevant to your postcode.
In the event you have queries pertaining to your freight charge, please
and we will be happy to assist you
3. What are your Payment Options?
You can elect to pay with your Paypal account or your Credit Card/Debit Card which will be processed securely over the phone through our Eftpos facility. Details are entered directly in to the Eftpos machine and are never written down or retained in any way.
Call us direclty on
(03) 9456 9280 (during normal business hours 10am-5pm Monday to Friday) to have your credit card processed securely over the phone, this option can be chosen at the checkout. If you call outside of these hours, please leave a message and will return you call and process your credit/debit card on the next business day. Please also leave a message in the 'comments' box at the checkout that you wish to pay over the phone.
If you prefer to make a direct deposit to our account, please use the details provided at the checkout. Orders will not be shipped until the funds are cleared in our account.
4. What are your Return and Refunds policies?
We understand that from time-to-time things can go wrong! In the event your product is faulty, please
email us within 7-days of receipt of your product so that we can arrange for a solution for you -
Change of mind returns and refunds are generally not accepted, however, we do encourage you to contact us to see what we can do for you. All returns of this particular nature will be at the cost of customer for return shipping.
Please note that some of our products will vary marginally in colour and/or appearance . This will mostly relate to our Pure Plant Oil Soaps, Olive Oils/Dressings and Organic Beeswax products. This is due to different batches, and weather conditions (harvesting). This does not render the product/s as faulty and cannot be a condition for returns and refunds.